by Jeff Kessler | Aug 6, 2014 |
Designate Trains as Inbound/Outbound Nudging Up Customer Service: Near-Term Fix Problem, Classification, and Idea “Does this train go to Warminster or Center City?” It’s a common question on SEPTA Regional Rail, and one also of concern on the...
by Jeff Kessler | Aug 6, 2014 |
Add Graphics for Standing/Walking on Escalators Nudging Up Customer Service: Near-Term Fix Problem, Classification, and IdeaAt many regional rail stations, customers face the difficult challenge of having to traverse an area. Nothing is more annoying on an escalator...
by Jeff Kessler | Aug 6, 2014 |
Showing Nearest Stations with Available Parking Nudging Up Customer Service: Near-Term Fix Problem, Classification, and IdeaWhile some SEPTA stations have expansive parking lots, the vast majority have a modest number of spaces. Unfortunately, at some of these...
by Jeff Kessler | Aug 6, 2014 |
Install “Downtrack View” Mirrors at Stations Nudging Up Customer Service: Near-Term Fix Problem, Classification, and Idea Since the dawn of public transportation systems, well before the smartphone app revolution, there has been one tried and true method of...
by Jeff Kessler | Aug 6, 2014 |
Display on LEDs “Next Train To” Nudging Up Customer Service: Near-Term Fix Problem, Classification, and Idea SEPTA is known for having a comprehensive transit network with many lines serving many stations. In some cases, especially on lines with more than two tracks,...
