by Jeff Kessler | Aug 6, 2014 |
Build Inexpensive Grade Crossings Nudging Up Customer Service: Long-Term Solution Problem, Classification, and Idea Regional Rail customers at stations without grade crossings often face the daily predicament of crossing to the other side of the tracks. Be it an...
by Jeff Kessler | Aug 6, 2014 |
Install Station Entrance Globes Nudging Up Customer Service: Long-Term Solution Problem, Classification, and IdeaFor years, “entrance globes” have adorned each of the MTA NYCT’s subway station entrances. These globes not only make it easy to locate...
by Jeff Kessler | Aug 6, 2014 |
Free Retail Space in the Concourse Nudging Up Customer Service: Long-Term Solution Problem, Classification, and Idea One of the most prominent problems facing the underground concourse area is the lack of activity throughout the area. Not only does this contribute...
by Jeff Kessler | Aug 6, 2014 |
Increase Number and Presence of Updated “Help Points” Nudging Up Customer Service: Long-Term Solution Problem, Classification, and IdeaCustomers are increasingly wary of their safety throughout the SEPTA system, most notably in walkways and the large concourse area....
by Jeff Kessler | Aug 6, 2014 |
Play Music in Station Entryways Nudging Up Customer Service: Long-Term Solution Problem, Classification, and IdeaMusic has been known to make spaces more inviting and improve customer waiting experiences.[1] Adding music to stations and concourse areas could improve...
