by Jeff Kessler | Aug 6, 2014 |
Flip Up Front Seats on Buses during Rush Hour Nudging Up Customer Service: Immediate Fix Problem, Classification, and IdeaIt’s a common predicament aboard buses: customers regularly fail to move to the back of the bus, causing crowding, delays, and passups....
by Jeff Kessler | Aug 6, 2014 |
Require Opening of All Regional Rail Doorsets Nudging Up Customer Service: Immediate Fix Problem, Classification, and IdeaOn older SLIV Regional Rail rolling stock, train doors are located at the vestibules on the ends of each car. On mid-day trains with two...
by Jeff Kessler | Aug 6, 2014 |
Making Station Pages More Comprehensive Nudging Up Customer Service: Immediate Fix Problem, Classification, and Idea Stations are the life-blood of SEPTA’s non-bus services. As such, each station is featured with a page on the SEPTA website. While the current...
by Jeff Kessler | Aug 6, 2014 |
Offer Free Continuing-Trip Tickets for Bathroom Use Nudging Up Customer Service: Immediate Fix Problem, Classification, and Idea It’s happened to everyone. You’re riding on the train or bus when, out of nowhere, you have to go. You scramble but quickly...
by Jeff Kessler | Aug 6, 2014 |
Show and Advertise Security Cameras Nudging Up Customer Service: Immediate Fix Problem, Classification, and IdeaOne of the most prominent reasons customers avoid using SEPTA or walking in the concourse is not that they aren’t safe, but rather that they feel as...
