by Jeff Kessler | Aug 6, 2014 |
“Don't Fall on the Tracks” Signage Nudging Up Customer Service: Near-Term Fix Problem, Classification, and Idea Customers regularly place themselves dangerously close the platform edge. There are a number of reasons for this, including the aforementioned desire to...
by Jeff Kessler | Aug 6, 2014 |
Move QuietRide to Rear and/or Add Additional QuietRide Car Nudging Up Customer Service: Near-Term Fix Problem, Classification, and IdeaSEPTA’s QuietRide program has been a wild success with passengers. Unfortunately, the program has already begun to be a victim...
by Jeff Kessler | Aug 6, 2014 |
“Give Up Your Seat” / “Help with Luggage” Campaign Nudging Up Customer Service: Near-Term Fix Problem, Classification, and IdeaOne of the most egregious things encountered in travel is customer etiquette. Frequently, customers refuse to give up their seats to those...
by Jeff Kessler | Aug 6, 2014 |
Provide Daily Control Center Report to Public Nudging Up Customer Service: Near-Term Fix Problem, Classification, and IdeaSpeaking to anyone about what to improve at SEPTA, one almost always brings up “poor communication” as one of the greatest challenges...
