by Jeff Kessler | Aug 6, 2014 |
Report a Problem, Get 10% of the Fine Nudging Up Customer Service: Externally-Dependent Project Problem, Classification, and Idea Many prohibited activities take place within the SEPTA system on a daily basis. Customers smoke, drink, stand too close to platform edges,...
by Jeff Kessler | Aug 6, 2014 |
See Panhandling? Text SEPTA Police Nudging Up Customer Service: Externally-Dependent Project Problem, Classification, and IdeaOne of the biggest deterrents to ridership is the perception of homeless panhandlers lurking throughout the entire SEPTA system. While this is...
by Jeff Kessler | Aug 6, 2014 |
Offer Discount for Exiting from the Rear Door Nudging Up Customer Service: Externally-Dependent Project Problem, Classification, and IdeaWalking onto any semi-crowded bus, one will find customers congregating in the front portion of the bus rather than the rear....
by Jeff Kessler | Aug 6, 2014 |
Add More Ways for Collection of PATCO Transfers Nudging Up Customer Service: Externally-Dependent Project Problem, Classification, and IdeaIt’s a daily occurrence for customers at the 8th Street Market-Frankford line station. One minute the station is relatively...
by Jeff Kessler | Aug 6, 2014 |
Pay for Parking Onboard Train (via Conductor or App) Nudging Up Customer Service: Externally-Dependent Project Problem, Classification, and IdeaOne of the most common problems customers encounter at regional rail stations relates to paying for parking. Besides the few...
