Report a Problem, Get 10% of the Fine

Report a Problem, Get 10% of the Fine

Report a Problem, Get 10% of the Fine Nudging Up Customer Service: Externally-Dependent Project Problem, Classification, and Idea Many prohibited activities take place within the SEPTA system on a daily basis. Customers smoke, drink, stand too close to platform edges,...
See Panhandling? Text SEPTA Police

See Panhandling? Text SEPTA Police

See Panhandling? Text SEPTA Police Nudging Up Customer Service: Externally-Dependent Project Problem, Classification, and IdeaOne of the biggest deterrents to ridership is the perception of homeless panhandlers lurking throughout the entire SEPTA system. While this is...
Offer Discount for Exiting from the Rear Door

Offer Discount for Exiting from the Rear Door

Offer Discount for Exiting from the Rear Door Nudging Up Customer Service: Externally-Dependent Project Problem, Classification, and IdeaWalking onto any semi-crowded bus, one will find customers congregating in the front portion of the bus rather than the rear....
Add More Ways for Collection of PATCO Transfers

Add More Ways for Collection of PATCO Transfers

Add More Ways for Collection of PATCO Transfers Nudging Up Customer Service: Externally-Dependent Project Problem, Classification, and IdeaIt’s a daily occurrence for customers at the 8th Street Market-Frankford line station. One minute the station is relatively...